Job Title: Ticket Resolution Team Member
Location-Type: Hybrid 2x per week onsite in Phoenix, AZ
Start Date Is: ASAP
Duration: 6-month contract
Compensation Range:$20-25/hr W2
Job Description:We are seeking a detail-oriented and organized Ticket Resolution Team Member to join our client's team in Phoenix, Arizona. This is an entry-level position with a combination of training and hands-on experience. The successful candidate will take ownership of managing tickets, ensuring they are accurate, complete, and resolved in a timely manner. Strong communication, attention to detail, and time management skills are essential.
Day-to-Day Responsibilities:
- Ensure all ticket information is accurate, complete, and properly documented.
- Identify and correct discrepancies or incomplete tickets.
- Communicate clearly with internal teams to resolve issues or clarify ticket details.
- Document ticket updates and statuses effectively.
- Collaborate with other departments to ensure timely ticket closure and resolution.
- Take ownership of the ticket closure process, ensuring all steps are completed before closing.
- Provide feedback and support to team members to improve processes.
Must-Haves:
- Experience: 0-2 years in a similar role or customer service environment.
- Skills: Proficiency in MS Office (Excel, Teams, Outlook), basic computer skills, data entry, and ten-key.
- Soft Skills: Strong attention to detail, excellent written and verbal communication, ability to prioritize tasks and manage time effectively.
- Other: Ability to work under pressure, manage deadlines, and adapt to new processes in a fast-paced environment.
Nice-to-Haves:
- Previous experience in ticket management or customer support.
- Familiarity with ticketing software or systems.
- Strong teamwork and collaboration skills.
- Positive attitude and professionalism in stressful situations.
